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My tablet was working but I think that the batteries drained…

Customer Question
My tablet was working...

My tablet was working but I think that the batteries drained too much and after being on charge overnight it will not turn back on.

Technician's Assistant: Have you done a hard reset on your device by holding down the power button until it vibrates or beeps?

No

Technician's Assistant: Has there been any recent damage to your device (e.g. from dropping it or getting it wet)?

Yes it was dropped by accident. about three feet.

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

There sounds like something loose inside.

Submitted: 6 months ago.Category: Android Devices
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Answered in 3 minutes by:
1/7/2018
Android Device Expert: Russell H., Service Tech replied 6 months ago
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 12,774
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
The charging cardlet or other similar circuitry may well have broken off or cracked through, from the impact.

The tablet will require disassembly to assess the situation, by a skilled technician, and then repair/replacement of parts that are broken or cracked, before it will work at all, or at all well, again.

Or alternatively, it could be replaced as a whole, if you so prefer.

Let me know what you would be interested in, and I will advise you further.

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Android Device Expert: Russell H., Service Tech replied 6 months ago

Since I have not heard back from you, I am asking whether my answer was helpful and provided what you needed ?

(If I didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond, and I will be pleased to help you further.)

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