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I have a jetpack for my internet connection and it keeps…

Customer Question
I have a jetpack...

I have a jetpack for my internet connection and it keeps dropping the connection

Technician's Assistant: What's the brand/model of your phone?

Samsung 6 and my wifes is an IPhone with the same problem the jet pack keeps disconnecting when using our computers

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Dont know, both cell phones operate just fine its our computers that we cant use because the jet pack drops the internet connection

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

ITS NOT AN IPHONE PROBLEM

Submitted: 6 months ago.Category: Android Devices
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Answered in 9 hours by:
1/8/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,596
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
This is unacceptable. Refund my money and I will seek answers elsewhere.
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