Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My autistic grandson has an android 4 tablet. It has started…

Customer Question
My autistic grandson has...

My autistic grandson has an android 4 tablet. It has started showing the error message com.google.process.gapps has stopped working. I have looked for days trying to fix by suggestions on line with no luck.. He is beside himself!

Technician's Assistant: What's the model of your device? How old is it?

How/where do if find that info It is several years old. He got it through Puzzle for free by paying $10.00 a month for apps,

Technician's Assistant: The Android Technician will be able to walk you through that. What have you tried so far with your Android device?

Too much to relay. I have done the settings, apps, all, reset. I have deleted some cache which I did not know would be an effect

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

T When I stopped paying Puzzle, Riley used the tablet as a regular tablet by downloading from google different apps to use. The apps I originally bought are still somewhere in the tablet but I cannot locate. They appear occasionally and then quickly. They were social apps like brushing teeth, playing with other, etc.

Submitted: 6 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 8 hours by:
1/7/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Android Devices Question
Customer reply replied 6 months ago
It is too late for me tonight. It’s after 12 eastern
Customer reply replied 6 months ago
The error note “com.google.process.gapps has stopped” keeps popping up. How to fix or delete.
Android Device Expert: Harry, IT replied 6 months ago

An easy fix to that issue is to perform a factory reset on the tablet.

Please reply back here tomorrow when you are free

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
Just purchased a new Acer B1-780 tablet. As usual when
Hi Pearl. Just purchased a new Acer B1-780 tablet. As usual when buying a new device there were a number of OS and app updates. Everything seemed to be OK. I downloaded the apps I wanted useing the Go… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have this error massage :unfortunately ,the process
I have this error massage :unfortunately ,the process com.google.process.gapps has stopped … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Just one second, thanks. We are getting the tablet. about a
just one second, thanks. We are getting the tablet. … read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
There is no google services framework to press in my Toshiba
Customer: there is no google services framework to press in my Toshiba excite 10 app manager … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My internal storage space in my Android tablet is almost
My internal storage space in my Android tablet is almost full, but I don't know why. In settings, under "storage" it says I have less than 1MB of downloads and audio, 3.21GB miscellaneous, 851MB cache… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a proscan google play tablet. I keep getting a recurring
I have a proscan google play tablet. I keep getting a recurring "Unfortunately, such and such has stopped". It won't go away. The one on the screen now says " Unfortunately, the process com.google.pro… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I imported photos from my camera into my Toshiba Thrive. What
I imported photos from my camera into my Toshiba Thrive. What I did not realize is that when I imported a second batch of photos, these would overwrite the first batch of photos. Now, when I look at t… read more
fbox
fbox
Engineer
Bachelor's Degree
84 satisfied customers
How to fix "Unfortunately, File Manager has stopped." on Azp
How to fix "Unfortunately, File Manager has stopped." on Azpen A701 Android tablet? Recently I disabled and cleared data/cache on a lot of the built in apps on my Azpen A701 tablet and have since been… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
my asus tf 300 has an in bulit app my library this opens
my asus tf 300 has an in bulit app my library this opens for about 5 secs and then closes with a pop upmessage say my lbrary has stopped working.i have books on this app which i have payed for and not… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
My tablet was just working fine until I downloaded cromecast
My tablet was just working fine until I downloaded cromecast towatch my Netflix and get through the internet but today I turned on the tablet to get to my internet and it keeps shutting off every time… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I keep getting error message "Unfortunately, the process com.google.process.gapps
I keep getting error message "Unfortunately, the process com.google.process.gapps has stopped". It has Report or OK tabs below message. How do I clear this out of system on a Samsung Galaxy Nexus? Als… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have ematic 10 inch pro glide 2 tablet. I just bought it
I have ematic 10 inch pro glide 2 tablet. I just bought it and opened it last night. when I go to the app store that is pre installed. It tells me that the app storage is too low. What do I need to do… read more
Jeremy
Jeremy
1,344 satisfied customers
I have an HTC droid phone using Verizon and Android version
I have an HTC droid phone using Verizon and Android version 4.0.4. I'm trying to connect a Nexus 7 tablet with Android version 4.2. I want to use the internet connection from the phone on the tablet u… read more
Answers by Eric
Answers by Eric
Developer
3,199 satisfied customers
My son got a pan digital as a gift, it has 2 g memory, what
My son got a pan digital as a gift, it has 2 g memory, what can I do with this? Can I get a card to increase memory to save games or apps or something ( he's 9 years old)… read more
Answers by Eric
Answers by Eric
Developer
3,199 satisfied customers
I have a Nextbook. When I open it, it gives the following
I have a Nextbook. When I open it, it gives the following message: Sorry! The process com.google.process.gapps has stopped unexpectedly. Please try again. The only possibility is to Force close. I hav… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have a kindle app. on my android tablet. I do à lot of
I have a kindle app. on my android tablet. I do à lot of highlighting and notes while reading. Keep getting alerts that something has gone wrong with the downloaded book; and that I should delete it a… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I continue to get the error message "The application Dell
I continue to get the error message "The application Dell Web Widget (process com.dell.pad.stage.widget.web) has stopped unexpectedly" as well as one that says the same thing, but with "Android Browse… read more
fbox
fbox
Engineer
Bachelor's Degree
84 satisfied customers
My Android ICS 4.0 Tablet stopped working just before it cut
My Android ICS 4.0 Tablet stopped working just before it cut out it said the OP had stopped working it's less thean a week old… read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor\u0027s Degree
76 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x