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My phone is disabled and my company IT guy tried to reset -

Customer Question
My phone is disabled...

My phone is disabled and my company IT guy tried to reset - I now must start from scratch to reset and need assistance - this has been going on for over 10 days

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

5S - what is operating system

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Many days - also the problenm is that itis a company phone and we have blockers - but I now need to start from scratch

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I do not know - what else do you want?

Submitted: 6 months ago.Category: Android Devices
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Answered in 8 hours by:
1/7/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 6 months ago
I took care of it - thanks
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