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I have a Samsung Galaxy note 5 phone. It did system updates…

Customer Question
Hi there. I...

Hi there. I have a Samsung Galaxy note 5 phone. It did system updates this morning and asked for my Google password. i couldn't remember it so it took me through various steps. It didn't recognize my phone number which is(###) ###-#### I reset my password ***** now I can't access anything on my phone for 24 hours! please help! Sincerely,

Technician's Assistant: When did you last change the password ***** passcode to your Galaxy Note?

I went to the Verizon store and the employee changed it around 10:25 this morning.

Technician's Assistant: Is there a Gmail address linked to your device?

Yes.***@******.***

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Do you need my password ***** the gmail account?

Submitted: 6 months ago.Category: Android Devices
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
I don't know what you mean by the service offer?
Customer reply replied 6 months ago
I had the phone turned off but I turned it back on!
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
You will need to call my landline:(###) ###-####
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
Just checking on my previous question about the problem with my Samsung Galaxy Note 5? Any progress on this? The google verification has locked me out after resetting my password. I have to wait 24 hours to be able to use anything on my phone. Thank you for your help with this!
Sincerely,
Mary
Answered in 13 hours by:
1/7/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,616
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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