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Not my email but my phone. It's relatively new & just got…

Customer Question
Not my email but...

Not my email but my phone. It's relatively new & just got our old google phone's apps & info all transferred and old phone cleared. Yesterday was the best day I've had with this phone. Last night I plugged in the phone to recharge --- but I used the old phone's recharge cord & this morning EVERYTHING is gone. The only thing I can do is receive calls - no voicemail, no text, no email, no calendar, no contacts......

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

It says Fi Network in the upper left corner

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Not now, we were sharing everything. I have a personal Samsung phone that has contacts, emails, etc, This is our business phone

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Like what?

Submitted: 6 months ago.Category: Android Devices
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Answered in 4 hours by:
1/5/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,615
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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