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I don't understand the part about inserting a SIM card. What…

Customer Question
I don't understand the...

I don't understand the part about inserting a SIM card. What SIM card are they talking about?

Technician's Assistant: What's the brand/model of your phone?

Ooops, sorry: is a Galaxy J7

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

I don't understand OS, sorry

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

I just took it out of the box today.

Submitted: 6 months ago.Category: Android Devices
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Answered in 47 minutes by:
1/4/2018
Android Device Expert: Karthik, Hardware Engineer replied 6 months ago
Karthik
Karthik, Hardware Engineer
Category: Android Devices
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Android Device Expert: Karthik, Hardware Engineer replied 6 months ago

It sounds like you are trying setup the phone and you stuck in the process of inserting the SIM card. The SIM card is provided by the mobile service provider like T-Mobile, Verizon, AT&T. This device supports a Nano size SIM card.

  1. Remove the back cover using the slot on the top left of your device. Lift the cover up and to the right of the device.
  2. Slide the SIM card into the slot with the gold contacts facing down. The SIM card goes in the bottom slot on the SIM/SD card holder.
  3. Place the back cover onto the back of the device and press down.

If you still need a detail information of anything regarding SIM card or inserting procedure, please let me know.

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