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My wife went to turn on my kindle fire yesterday it would
My wife went to turn on my kindle fire yesterday it would not start nothing on screen. Pushed and held down the power button for 20 seconds nothing tried holding power button down for 10 minutes still… read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
I have a new Kindle oasis and cant register it. Just
Just received it for Christmas. It's telling me my log in ID or password ***** ***** I know my password ***** Amazon and I'm using my e-mail address as login ID … read more
Harry
Harry
2,295 satisfied customers
I just bought a Kindle Oasis. It's showing Chapter VI of a
I just bought a Kindle Oasis. It's showing Chapter VI of a book I didn't ask for and have no interest in. Nothing else shows on the screen. I want to buy an ebook. Archie … read more
Pete
Pete
Engineer
Bachelor's Degree
9,793 satisfied customers
My kindle oasis (purchased June 2016) is experiencing major
Hi. My kindle oasis (purchased June 2016) is experiencing major problems. Started with the screen going white; I rebooted and it now has lines and a corner that is blurred out. Several reboots later, … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
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My Kindle Oasis will not respond to either on-off button or
My Kindle Oasis will not respond to either on-off button or charging. What do I do? … read more
Richard
Richard
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IT Manager, Consultant
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I received a new Amazon Kindle reader for Christmas. I did
I received a new Amazon Kindle reader for Christmas. I did not get a manuel or booklet on how sto use it or how it works. The batter is clear (No shading in it) and I would like to have a manuel on ho… read more
Randy Boman
Randy Boman
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10,748 satisfied customers
I would like to register my new kindle, I just got it for
I would like to register my new kindle JA: What's the make/model of your device? How old is it? Customer: I just got it for christmas JA: How long has this been going on? What troubleshooting have you… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
Can you help me if my kindle's (oasis) battery isnt working?
Hi! Can you help me if my kindle's (oasis) battery isnt working? It was a gift, but I have the order information … read more
Randy Boman
Randy Boman
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My modem password contains a % character. My new kindle does
my modem password ***** a % character. My new kindle does not contain this symbol in its table of password ***** Can you help me? … read more
Martin
Martin
Electrical engineer
Bachelor's Degree
1,988 satisfied customers
I just rec'd a kindle Oasis. I have charged it and opened to
I just rec'd a kindle Oasis. I have charged it and opened to the page that says getting started and on the bottom it says home and back. I can go no further because I cannot get the toolbar to appear.… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,271 satisfied customers
I just received my new Kindle Oasys but it is written in
I just received my new Kindle Oasys but it is written in Spanish and I cannot find out how to convert it to English because the menu instructions are also written in Spanish. Please help Margaret Shei… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
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5,236 satisfied customers
New Kindle Oasis Every time I turn a page, the screen keeps
New Kindle Oasis Every time I turn a page, the screen keeps going back to the settings page showing three locations on the upper right and the menu bar. None of the tapping produced any response. Also… read more
Rahul P.
Rahul P.
Bachelor's Degree
963 satisfied customers
I received my Kindle Oasis last weekend an am having a couple
I received my Kindle Oasis last weekend an am having a couple of problems: 1. I am unable to connect to my wi-fi, it shows up in the list but when I choose it it grays out and won't connect so i am un… read more
Nathan
Nathan
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25,006 satisfied customers
I have a Nexus 4, which just updated my Android. Now I have
I have a Nexus 4, which just updated my Android. Now I have the kindle library, but the pages of the books are blank. I tried shutting off my phone, and restarting it. Nothing. I tried to reinstall th… read more
Ashik
Ashik
Master's Degree
1,097 satisfied customers
I lie in Spain, have a google email address - is there any
I lie in Spain, have a google email address - is there any way I can receive love film in my kindle fire… read more
Richard
Richard
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IT Manager, Consultant
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kindle screen is frozen on a page and will not reset with power
kindle screen is frozen on a page and will not reset with power button. Tried that for 5 min and nothing. Took battery out and still nothing. What should i do now ? thanks Steve… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I just received a new Kindle Fire for my birthday. Other than
I just received a new Kindle Fire for my birthday. Other than charging it I don't know what to do. I am "old" & not a computer tech. So don't know what to do next. It says something about Wi-Fi but no… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,202 satisfied customers
My kindle has frozen. The scree comes on with the question
My kindle has frozen. The scree comes on with the question do you want to shut down your Kindke and and then the choice of shut down or cancel as press buttons in either case the screen goes off and t… read more
Randy Boman
Randy Boman
Technician
10,748 satisfied customers
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Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,202 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

10,748 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

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84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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