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I am unable to send messages, type or take photos with my…

Customer Question
I am unable to...

I am unable to send messages, type or take photos with my Samsung galaxy s5.

Technician's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

This one is only about 3 months old. Recently I broke the camera section, got that fixed and then since then it has been funny.

Technician's Assistant: Do you plan on doing the work yourself?

If I have to, I don't know where I can go in Tokyo. I would rather have a pro look at it.

Technician's Assistant: Anything else we should know to help you best?

Not really, my biggest current problem is not being to text anyone in America.

Submitted: 6 months ago.Category: Android Devices
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Customer reply replied 6 months ago
I just saw your e-mail on my laptop here. But I cannot see it on my phone. It is funny because sometimes it works and then other times it doesn't. I do not need a new phone, I just need to fix this one. I do not have any gaming ups or actually few apps on this phone anyway.
Customer reply replied 6 months ago
I am in japan right now, I would love to show some photos to people in Austin but cannot do that. And right now Lookout popped up on my phone again. I want to sign up with them but probably cannot. I would also like to use line, I used it on my older s5 but can't do it with this one now.
Customer reply replied 6 months ago
where is my guy now?
Customer reply replied 6 months ago
Can I get this fixed at a local Softbank?
Customer reply replied 6 months ago
It is my smartphone problem, so I don't think we can talk it through over that phone.
Customer reply replied 6 months ago
No files or photos here.
Customer reply replied 6 months ago
Okay, this is my Samsung Galaxy s5 and it is not working that well. I am in Tokyo and I want to use it. Am not hearing back from you all so I am going out - maybe we can talk later. Hope so.
Customer reply replied 6 months ago
All right, it is too late to do anything in Tokyo, after 5:30. But I do need to go out and do some stuff this evening. I'll try tomorrow at a Softbank and see if they can help me - or maybe later tonight with you guys. Who knows?
Answered in 9 hours by:
1/4/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,606
Experience: IT at Justanswer
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