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Have an HD7, which I've had for about 2 years. Use. Use

Customer Question
Have an HD7, which...

Have an HD7, which I've had for about 2 years. Use

Technician's Assistant: What brand and model of e-reader do you have?

Use every day. When not in use, it it plugged in to recharge. Problem: has become progressively slower. Have plenty of storage left.

Technician's Assistant: How long has this been going on with your e-reader? What have you tried so far?

Does it have a battery that needs changing?

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

At least 6 months. Made sure there was good storage left. What else can I try?

Submitted: 6 months ago.Category: Android Devices
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Answered in 8 minutes by:
1/3/2018
Android Device Expert: GeekGal, Electronics Support Tech replied 6 months ago
GeekGal
GeekGal, Electronics Support Tech
Category: Android Devices
Satisfied Customers: 1,803
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you. Please give me a moment to review your question.

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Android Device Expert: GeekGal, Electronics Support Tech replied 6 months ago

As with many electronic devices, such as phones and computers, your Kindle can slow down over time due to apps that have been added the run in the background and "junk files" that accumulate over time. Additionally, the storage that is built in to to your Kindle can be accessed more quickly than that on your memory card. I recommend that you consider resetting the device to factory settings and then setting it up from scratch, adding only those APPS that you are actively reading. How does that sound?

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Customer reply replied 6 months ago
If reset to factory settings, will I not loose a lot of my info?
Customer reply replied 6 months ago
Answer here, please
Android Device Expert: GeekGal, Electronics Support Tech replied 6 months ago

What type of data are you concerned about losing? Any books and apps that you have purchased from Amazon will remain available.

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Android Device Expert: GeekGal, Electronics Support Tech replied 6 months ago

Are you an Amazon prime customer? If so you can also store your photos on the Amazon photo cloud. If you will let me know what you are concerned about losing I should be able to help

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