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Authentication error on my Samsung Android 7. Looking.

Customer Question
Authentication error on my...

Authentication error on my Samsung Android 7

Technician's Assistant: What Samsung model do you have?

Looking

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

SM-G930V

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Restarting, wifi off and on, forgetting the network, airplane mode access it happened after I tried to initialize my new google home. my laptop won't access internet either.

Submitted: 7 months ago.Category: Android Devices
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Customer reply replied 7 months ago
Not sure I want to continue with this. Didn't really like the ordering process and the $31. Didn't know what I was getting myself into. Not sure I would want to continue don't want to have to cancel it. Please advise I tried to cancel it and it went through
Customer reply replied 7 months ago
Please advise.
Customer reply replied 7 months ago
What's the story? Been 30 mins. Please cancel trial subscription and confirm.
Answered in 50 minutes by:
1/3/2018
Android Device Expert: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once shut down your phone and turn it back on.
Let me know when this is done.

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Customer reply replied 7 months ago
I'm driving now. Couldn't wait at home maybe 5 minutes call you back. Or to chat you back.
Android Device Expert: Suhasini Velu,
 replied 7 months ago

Sure, I will wait.

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Customer reply replied 7 months ago
Thank you. Unfortunately, I will not be back at that address where that network is until about 10 tonight. So what might I do about it, check in then? With you? Talk with someone else? What is possible?
Android Device Expert: Suhasini Velu,
 replied 7 months ago

Ill send you some instructions to follow.

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Android Device Expert: Suhasini Velu,
 replied 7 months ago

Try to go into the settings of your router and try to change the Wifi name and Wifi password.

You can also try to change the channel to either 1,6,11.

This should definitely work or else let me know the status, we will see what can be done further.

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Customer reply replied 7 months ago
I actually started by simply resetting the modem by unplugging and disconnecting everything and then reconnecting and it was magically fixed with no other action needed.Please let me know how to be sure my subscription is cancelled. I do not intend to purchase a monthly subscription. Thanks.
Android Device Expert: Suhasini Velu,
 replied 7 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.
Thank you so much for your time and I wish you have an awesome day ahead!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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