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I have a Galaxy 7 phone and since I switched providers it…

Customer Question
I have a Galaxy...

I have a Galaxy 7 phone and since I switched providers it won't hold a charge very long.

Technician's Assistant: Have you tried different power sources or a different wall adapter (the part of the charger with prongs)?

No, I have a wireless charger.

Technician's Assistant: Is the charging port of your Galaxy clean, with the small tab inside unbent?

Yes they are clean and not bent.

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I bought the phone from Telus and switched to fido boxing week. Does that make a difference?

Submitted: 6 months ago.Category: Android Devices
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Answered in 21 minutes by:
1/3/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,643
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Answers by Eric
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Category: Android Devices
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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