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I just ordered the 8th generation e-reader and signed up for…

Customer Question
I just ordered the...

I just ordered the 8th generation e-reader and signed up for Good Reads, which may be the problem. When I turn on the kindle I see a big book cover, recommended reading I suppose. Under that a black read now button, and then swipe to unlock. When I swipe I only see books written by Mary Higgins Clark, the author I just finished, and books recommended by Carol Higgins Clark. If I X out of that I am back to the last page Iof the book I just finished.

Technician's Assistant: When could you last access your 8TH?

No icons, no home page, no way to purchase books by different authors

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Don't know how to reset but will look at it and try

Submitted: 7 months ago.Category: Android Devices
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Answered in 3 hours by:
1/3/2018
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,829
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
No thank you. I decline your services. I am a senior citizen and thought the charge would be $5 until a higher additional charge popped up. Please cancel your services to me.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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