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I have been trying to change my password, but new ones are…

Customer Question
I have been trying...

I have been trying to change my password, but new ones are not accepted

Technician's Assistant: When were you last able to use your phone?

I only use it in emergencys i on i haven't needed to use it in months. now it is essential

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Ok, what do i do

Submitted: 7 months ago.Category: Android Devices
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Customer reply replied 7 months ago
is there someone who is going to contact me, i cannot use my phone
Customer reply replied 7 months ago
i need reassurance that someone is there
Answered in 2 hours by:
1/3/2018
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
i am unimpressed by your service, especially since i explained the urgency i am in. couldn't use phone and needed to call 911.
i will contact you again if i can't find a person to help me
Android Device Expert: Harry, IT replied 7 months ago

OK

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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