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I SET FINGERPRINT ID ON MY PHONE. AFTER BEING SWITCHED OFF…

Customer Question
I SET FINGERPRINT ID...

I SET FINGERPRINT ID ON MY PHONE. AFTER BEING SWITCHED OFF AND ON, IT NOW REQUIRES A PASSWORD ***** LETTING ME USE MY FINGERPRINT.

Technician's Assistant: When were you last able to use your phone?

THIS MORNING

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

DONT KNOW HOW TO DO THAT, AS IT WON'T LET ME DO ANYTHING

Submitted: 6 months ago.Category: Android Devices
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1/2/2018
Android Device Expert: Ashik, Android Tech replied 6 months ago
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12,352
Experience: Personal Experience with many Android devices and versions
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

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