Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I need to change the email address that the device was

Customer Question
I need to change...

I need to change the email address that the device was initially synced with. I have reset but it still asks for the previous email

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I'm not sure, I am a youth worker and it was a christmas present for the child I look after. We are not sure of the email address that it was synced with and the child has locked himself out of the device. Sorry it is a bit complicated!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thankyou

Submitted: 6 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 2 hours by:
1/2/2018
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Customer reply replied 6 months ago
I do
Customer reply replied 6 months ago
I do not require a call thank you, ***** ***** response
Android Device Expert: Harry, IT replied 6 months ago

Unfortunately, you cannot get past that screen without using the old information.

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I'm locked out of my galaxy s8 phone after a factory reset
i'm locked out of my galaxy s8 phone after a factory reset on that device. When re initializing the phone it requires signing in with a previously synced google account. Unfortunately, i also forgot t… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Digiland DL8006 tablet which is asking for a Google
I have a Digiland DL8006 tablet which is asking for a Google Account which was previously synced on device. No Google Account was ever synced on device!! How to I bypass this verification???… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Rebooted my Alcatel 466bg and I'm stuck in a loop. It asks
Rebooted my Alcatel 466bg and I'm stuck in a loop. It asks for previous gmail account used with my phone and when I put it in and the password ***** just asks me again for the gmail account.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Dear google, I have made a purchase of and Samsung GALAXY
Dear google, Hello, I have made a purchase of and Samsung GALAXY Tab A and I have tried to factory reset and hard reset the device, but it's saying that it had and unauthorized attempt to reset it, an… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
I just reset my samsung galaxy s6 to factory reset and I am
I just reset my samsung galaxy s6 to factory reset and I am now stuck. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I wish to register an additional Kindle so that the
I wish to register an additional Kindle so that the purchased books are available to both Kindles. My user name is***** The original device is Version 2.5.8 B009A1A012760484 The additional device is B… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a brand new galaxy s6 and I entered wrong sim number
Hi I have a brand new galaxy s6 and I entered wrong sim number totally locked up nobody can help be and I paid almost 600.00 first week… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an S7 edge that will no longer recognize my 4 digit
I have an S7 edge that will no longer recognize my 4 digit unlock code. Can you help me with that issue?… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I'm unable to unlock my Samsung Galaxy 5 cell phone. Last
I'm unable to unlock my Samsung Galaxy 5 cell phone. Last week the phone stopped recognizing my thumb print and didn't accept my back-up password. I've reset the password, but now I can't access the o… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I JUST bought the cubby and its stuck in the child mode I
I JUST bought the cubby and its stuck in the child mode I didn't get to put in a password … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My child is locked out of his galaxy tablet. I'm trying to
My child is locked out of his galaxy tablet. I'm trying to do a factory reset, but can't get that screen to come up with these instructions. Please help!… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
My email address changed. How can I change my email address
My email address changed. How can I change my email address for my kindle, so that I can order books for my kindle.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have an LG Optimus P920 3D (for christmas) my son has locked
I have an LG Optimus P920 3D (for christmas) my son has locked me out on the screen lock (pattern). I cannot remeber my gmail address as this is what it asks for plus my secondary email has not been r… read more
Answers by Eric
Answers by Eric
Developer
3,199 satisfied customers
Just replaced my Android phone for the third time...and this
Just replaced my Android phone for the third time...and this time after setting up our IMAPP email account an auto-complete list does not show up for the "To" recipient when composing a new email. Any… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Im locked out of my Android Samsung Galaxy S2 due to too many
I'm locked out of my Android Samsung Galaxy S2 due to too many wrong pattern attempts while a child was playing with my cell :/ now its saying I can only access my cell with my google account. Which w… read more
Answers by Eric
Answers by Eric
Developer
3,199 satisfied customers
I have an android. For the past month I have been unable to
I have an android. For the past month I have been unable to sync calendar etc. with my Google account. It was working earlier. How can I fix this?… read more
Answers by Eric
Answers by Eric
Developer
3,199 satisfied customers
Just bought Asus Eee Transformer TDF101. What a nightmare.....there
Just bought Asus Eee Transformer TDF101. What a nightmare.....there are no guidlines telling you to have rar. software on PC so you can download their pc suite etc..having finally figured this out and… read more
Answers by Eric
Answers by Eric
Developer
3,199 satisfied customers
How do I unlock my samsung galaxy s GT-19000? I had it on the
How do I unlock my samsung galaxy s GT-19000? I had it on the pattern lock out but somehow I'm no longer able to unlock it as it is asking for my email and password XXXXX it is aying too many pattern … read more
Answers by Eric
Answers by Eric
Developer
3,199 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x