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My Android phone tellls me that in order to transfer files…

Customer Question
My Android phone tellls...

My Android phone tellls me that in order to transfer files from my phone to my MacBook Air I need to download something called Android File Transfer, and that I can download it for free. I have my phone connected to my Mac with what I think is a USB: it allows me to keep my phone charged without plugging in into an electrical outlet. I'd like to chat with you about getting this done correctly.

Technician's Assistant: What version of Android are you running on your Mac?

I don't know. How do I find out?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your Mac? What have you tried so far?

The message on my phone just started showing up yesterday.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That's it for now.

Submitted: 7 months ago.Category: Android Devices
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Answered in 6 hours by:
1/2/2018
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,825
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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