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My galaxy j7 phone will not restart after what it says was a…

Customer Question
My galaxy j7 phone...

My galaxy j7 phone will not restart after what it says was a reset. I get a welcome screen instead of a screen with faststart icons. the welcome screen has just the word welcome; the language:English (specified); start> & emergency call. I cannot access the phone function.

Technician's Assistant: When were you last able to use your Galaxy?

Dec.26, 2017

Technician's Assistant: Do you have a Google account linked to the phone?

Yes, 2 accounts ***@******.*** &***@******.***

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Yes, it was operating in Spanish during text messaging (glitch or unintentionally switched) Not able to switch back to English. during attempt to do so, almost all language switched to Spanish. Then a weird blue or green icon started going animated filling most of the screen. after an undetermined period of time, screen said device had been re-set. All attempts to restart end in a loop after inputting email address & then password. it keeps returning to the start page.

Submitted: 6 months ago.Category: Android Devices
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Answered in 3 hours by:
12/31/2017
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,610
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
I still need help
Android Device Expert: Harry, IT replied 6 months ago
  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight 'wipe data / factory reset.'
  6. Press Power button to select.
  7. Press the Volume down key until 'Yes -- delete all user data' is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, 'Reboot system now' is highlighted.
  10. Press the Power key to restart the device
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