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I purchased a zte maven n9136 phone supposed to be unlocked…

Customer Question
Hello I purchased a...

Hello I purchased a zte maven n9136 phone supposed to be unlocked I received a sin card from consumer cellular I put the sin card in and there is no service and says invalid sin card the sin card sent was for t mobile and contacted consumer cell and they said everything on there end is ok they said my phone is possibly locked what can I do now bought phone from internet and was suppose to be unlocked and gsm.

Technician's Assistant: When were you last able to use your ZTE phone?

Brand new had a virgin mobile phone with my business phone number because I was having trouble with the phone not charging so bought a new phone and wanted the number transferred to the new phone

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Have been unable to use phone its new so no photos or phone numbers

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Not that I know of or should I purchase another phone

Submitted: 6 months ago.Category: Android Devices
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Answered in 13 hours by:
12/31/2017
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,577
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
says no service and invalid sin card
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