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My nexus 5 lg got a corrupt message now is comepletly dead.

Customer Question
My nexus 5 lg...

My nexus 5 lg got a corrupt message now is comepletly dead

Technician's Assistant: When did you last charge your Nexus?

A couple of hours ago

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power and Volume Down buttons)?

Yes several times

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Thats it for now

Submitted: 6 months ago.Category: Android Devices
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Answered in 16 hours by:
12/30/2017
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,592
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
My phone is still dead,so yes
Android Device Expert: Harry, IT replied 6 months ago

Have you tried a different outlet and power cord?

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Customer reply replied 6 months ago
i did all the simple things
Android Device Expert: Harry, IT replied 6 months ago

How old is the phone?

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Customer reply replied 6 months ago
about 2 years old not under warranty.
Android Device Expert: Harry, IT replied 6 months ago

Unfortunately, it will need to be repaired or replaced since it is outside of warranty, it will likely cost more to repair it than to buy a new one.

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Customer reply replied 6 months ago
is there any at home remedy? I saw several online. Or do you think the at home repair wont be very successful?
Android Device Expert: Harry, IT replied 6 months ago

It won't be successful unfortunately.

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Customer reply replied 6 months ago
well if thats your final answer and you have no other suggestions, i guess that all I can do besides, buy a new phone. Thanks for your help.
Android Device Expert: Harry, IT replied 6 months ago

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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