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My kindle fire will not charge/hold a charge. Not sure

Customer Question
My kindle fire will...

My kindle fire will not charge/hold a charge

Technician's Assistant: How old is your Kindle Fire?

Not sure exactly. Think about 3 or 4 years

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Actually I have 2 that will not charge

Submitted: 6 months ago.Category: Android Devices
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Answered in 22 minutes by:
12/29/2017
Android Device Expert: info tech, Other replied 6 months ago
info tech
info tech, Other
Category: Android Devices
Satisfied Customers: 16,262
Experience: E reader expert
Verified

Hello
Welcome
Whilst this may be a hardware issue I am hopeful you have success doing this>>>
Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release a payment to me thank you.
Regards
Anthony

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Android Device Expert: info tech, Other replied 6 months ago

Is the kindle working now please?

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