Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Kobo will not let me access my account. About a year ago…

Customer Question
Kobo will not let...

Kobo will not let me access my account

Technician's Assistant: When could you last access your Kobo device?

About a year ago screen froze and have not used it since. I just plugged it in to see if it would work. It rebooted tried to access my account. Would not accept password. Tried to creat new account would not accept.

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

How do I that?

Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 23 minutes by:
12/28/2017
Android Device Expert: Michael T,
 replied 4 months ago
Michael T
Category: Android Devices
Satisfied Customers: 2,436
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question. Please remember to rate my help today by clicking 5 stars at the top of the page before you leave the session today.

To factory reset your device please do this :

  1. Turn on your eReader.
  2. Press the Menu button.
  3. Press the centre of the Navigation pad.
  4. Select Settings.
  5. Press the centre of the Navigation pad.
  6. Select Advanced.
  7. Press the centre of the Navigation pad.
  8. Select Reset Device Now.
  9. Press the centre of the Navigation pad.
  10. Once the eReader is powered up again, set the date and time.

Now try to set it up as new and see of you have success which you should :-)

Thanks Mike

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
First of all I am not impressed that kobo puts on a site that charges me 5:00 bucks to get a answer.
Android Device Expert: Michael T,
 replied 4 months ago

We are a technical support company very well known throughout the world names Just Answer.. We are a paid tech support site which LOTS of huge companies will send their customers to us because we are very good at what we do and all have very impressive qualifications... When they are unable to help, they send you to us...

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
that if I want to talk to someone it costs 27.00 bucks. I mean get real. I what my money back and I want my information deleted . I will never buy another kobo product in my life .
Android Device Expert: Michael T,
 replied 4 months ago

No problem at all. I will send this to customer service and they will take care of the refund for you...

No further actions is needed.

Ask Your Own Android Devices Question
Was this answer helpful?
Ask Michael T Your Own Question
Michael T
Michael T
Michael T
Category: Android Devices
Satisfied Customers: 2,436
2,436 Satisfied Customers
Experience: dasdasd

Michael T is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,190 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

716 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
My galaxy s5 shows mail in the inbox (523) and trash (5123),
hello, my galaxy s5 shows mail in the inbox (523) and trash (5123), but will not display anything (No email. You may emails that have not yet been retrieved fro the server). … read more
Terry Parker
Terry Parker
Diploma
28 satisfied customers
I have an Oppo A77 phone and cannot get into it. The
I have an Oppo A77 phone and cannot get into it. The fingerprint scanner does not work, and since I used that all the time to access my phone, I have forgotten the password. When I tried to restore to… read more
Harry
Harry
1,657 satisfied customers
I can't get the smart watch to connect. Android phone and a
I can't get the smart watch to connect JA: What device or product does this involve? Customer: Android phone and a diggro smart watch JA: What's the brand and model of your Android phone? Customer: 2p… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
929 satisfied customers
I am unable to set up my email on the Kindle Fire. Recent.
Hi. I am unable to set up my email on the Kindle Fire. … read more
Harry
Harry
1,657 satisfied customers
I have a Samsung Tab A tablet that was purchased on 12/2016.
I have a Samsung Tab A tablet that was purchased on 12/2016. All of a sudden it wont turn on. Tried everything. … read more
Harry
Harry
1,657 satisfied customers
My LG k8-2017 is lock at with any move tack itself. Mobile
my LG k8-2017 is lock at with any move tack itself … read more
Harry
Harry
1,657 satisfied customers
My son locked himself out of his Samsung s7 phone, and
My son locked himself out of his Samsung s7 phone, and doesn't remember his Gmail account used to set up phone … read more
Harry
Harry
1,657 satisfied customers
I WANT YOU TO RESET MY SAMSUNG GALAXY J7 PRIME TO FACTORY
I WANT YOU TO RESET MY SAMSUNG GALAXY J7 PRIME TO FACTORY DEFAULT SETTING … read more
Harry
Harry
1,657 satisfied customers
Actually, it's my Galaxy J7. The problem I am having is
The problem I am having is getting into it. The phone was given to me and the original owner took the SD card and Sim card but did not cancel the unlock pattern. I can't get into it and I just transferred my current service to that phone with a new sim card … read more
Harry
Harry
1,657 satisfied customers
I need help to connect my LG iphone to the internet.
I need help to connect my LG iphone to the internet … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
95 satisfied customers
I'm not sure if I registered my Nuvision. I have a cracked
I'm not sure if I registered my Nuvision. I have a cracked screen. How do I find out if I did register and if I bought protection. … read more
Harry
Harry
1,657 satisfied customers
I have a moto g android 7.0 and over the past couple of
I have a moto g android 7.0 and over the past couple of weeks it has become increasingly unstable, like something has taken control of it … read more
Harry
Harry
1,657 satisfied customers
My daughter has locked .up her phone she is 12 yo. I am on
I am on my phone can not do anything . I am going in circles … read more
Harry
Harry
1,657 satisfied customers
I lost my phone I got a new one throw a different company
I lost my phone I got a new one throw a different company and took my nber there with me and I try to open my Google or reset my password ***** it won't let me … read more
Harry
Harry
1,657 satisfied customers
Can't. Remember password so am stuck. Want to buy something
Can't. Remember password ***** am stuck. Want to buy something fast … read more
Harry
Harry
1,657 satisfied customers
Where can I get an "Instruction Manual" for the Fire 8
Where can I get an "Instruction Manual" for the Fire 8 Tablet? I received one as a gift and I don't know one thing about how to use the tablet? … read more
Terry Parker
Terry Parker
Diploma
28 satisfied customers
I HAD EUDORA ON MY COMPUTER FOR YEARS AND IT IS VERY
I HAD EUDORA ON MY COMPUTER FOR YEARS AND IT IS VERY CONVENIENT.. BECAUSE I WILL HAVE TO TRAVEL I BOUGHT A SAMSUNG GALAXI TAB A. HOW DO I PUT THE EUDORA ON THE NEW TAB A? … read more
Harry
Harry
1,657 satisfied customers
I have a Google nexus 6p, that had a problem that forced me
I have a Google nexus 6p, that had a problem that forced me to do a a factory reset. I lost all the photos I had taken during the week of May 6 thru May 13. I can't find them even on my google mail. I… read more
Harry
Harry
1,657 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x