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No not my computer its my samsung j1 6 you guys locked it…

Customer Question
No not my computer...

No not my computer its my samsung j1 6 you guys locked it wen i did a factory reset

Technician's Assistant: When were you last able to use your Galaxy?

Like 2 mths ago give or take.

Technician's Assistant: Do you have a Google account linked to the phone?

Yes and it gets complicated cause i make silly decisions and i put in a whole differnt acount name

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Ya um i have the name on trhe google account if that will help i bought the phone brand new from the soaurce sorce

Submitted: 7 months ago.Category: Android Devices
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Answered in 5 hours by:
12/28/2017
Android Device Expert: ITPeter, Engineer replied 7 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,606
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 7 months ago

To resolve this you will need to reset the phone and start again:

  1. Ensure that the device is powered off.
  2. Press and hold the Power+Volume up+Home buttons at the same time. Release the Power button when the Phone vibrates. Continue to hold the Volume+Home buttons until the Android logo appears.
  3. From the Android system recovery screen, select wipe data/factory reset.
    Use the Volume Up/Down buttons to highlight and the Power button to select.
  4. Select Yes -- delete all user data.
    Allow several seconds for the factory data reset to complete.
  5. Select reboot system now.
    Allow several minutes for the reboot process to complete.
  6. Now set up the phone with your existing or new account details again.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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