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I plugged an aux cord into my phone. well apparently the aux…

Customer Question
I plugged an aux...

I plugged an aux cord into my phone. well apparently the aux cord had a faulty wire because it shut my phone off and my phone wont come back on

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

ZTE max pro

Technician's Assistant: How long has this been going on with your ZTE phone? What have you tried so far?

Power on button, connecting it to the charger, holding the power and volume up button

Submitted: 7 months ago.Category: Android Devices
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Customer reply replied 7 months ago
wont turn on at all
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
12/27/2017
Android Device Expert: ITPeter, Engineer replied 7 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,648
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 7 months ago

Try removing the battery from the phone for a few minutes.

Then put the battery back in and press and hold the power button.

Let me know if the phone turns on again?

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Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

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