Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

For phoneI cant receive texts or google numbers to let me…

Customer Question
For phone(###) ###-####I cant...

For phone(###) ###-####I cant receive texts or google numbers to let me into the phone. phone says it has a google lock on it since purchase new at Walmart.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

It's ok. browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It's a brand new phone. never been able to install google on it. it only worked at first to make and receive calls. Google never let passwords go through after reset by Best Buy Geek squad. Phone threw up a password ***** was never put on there. we couldnt get in so geek squad reset it. then phone never accepted any gmail mail or passwords

Submitted: 6 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 4 hours by:
12/27/2017
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,626
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I bought a new android Samsung phone this past weekend. It
I bought a new android Samsung phone this past weekend. It replaced a note 4 I had before. I bought it at a best buy store. They transferred all my data , apps, pics, etc.. to my new phone. I didn't r… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I had a virus in my old phone which made me have to purchase
I had a virus in my old phone which made me have to purchase this phone, I had to change my email address but now I can't use the old email to get my contacts on the new phone how can I get my contact… read more
Harry
Harry
IT
2,626 satisfied customers
I rebooted my samsung8+ samsung galaxy on sunday june4 th
I rebooted my samsung8+ samsung galaxy on sunday june4 th because my swioe design at lock out screencouldnt remember since then i have a new password ***** for what i thought was the most recent gmail… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My Samsung S7 locked up when I tried to use the fingerprint
My Samsung S7 locked up when I tried to use the fingerprint sensor too many times. It says I have to enter my gmail name and password ***** since I always had my gmail open I have since forgotten my p… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Can you tell me what the password is for phone 971-401-4128,
Can you tell me what the password ***** ***** phone(###) ###-#### … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I bought a Samsung Galaxy 7 from Best Buy in Fort Worth
I bought a Samsung Galaxy 7 from Best Buy in Fort Worth Hulen Mall in July. I see the phone passcode as my fingerprint. No one told me that if I didn … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I did a system update on my note 4 and afterwards, it asked
I did a system update on my note 4 and afterwards, it asked me to swype by password. I don't have one set up. After a few tries, it asked for a backup which I also don't have. Now it is telling me tha… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
Just bought a Blu VIVO XL phone. Unable to sign into my
Just bought a Blu VIVO XL phone. Unable to sign into my google account or the play store.Get message, problem communicating with google service. Also tried creat a new account but get the same message… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Just received replacement phone today. forgot google
just received replacement phone today. forgot google password ***** locked out of my phone. cant reset password ***** tmobile reset my phone and i cant get in it because i cant get a text message on i… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
The Google GMail on my Samsung Galaxy TAB 3 has been blocked
The Google GMail on my Samsung Galaxy TAB 3 has been blocked ( Email sent to my wife who has the TAB 3 10.1 with her in Canada, on holiday. I want any blocks removed so that she can use the G Mail Acc… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm locked out of my phone and can't get into gmail thru the
I'm locked out of my phone and can't get into gmail thru the computer. The password ***** ***** working and I need to get into the gmail account so I don't lose everything on my phone.… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
I am not able to access a Google g-mail account that wsa setup
I am not able to access a Google g-mail account that wsa setup by Verizon when I purchased my cell phone… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
On google play when I try to buy an app or a song it come up
On google play when I try to buy an app or a song it come up with an error message saying my payment was declined and I may recive an e-mail to verify my account. So I checked my e-mail no e-mail at a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Entries added on my google calendar app on my HTC One X (android)
Entries added on my google calendar app on my HTC One X (android) do not reliably show up/sync with my Gmail calendar on my desktop. I have confirmed I am adding calendar entries on the phone to the c… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My daughter was given a samsung galaxy gt-15503T from a friend
My daughter was given a samsung galaxy gt-15503T from a friend however she didnt put her google account into the phone then changed the locking pattern and couldnt remember what it was and now its loc… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
i have a htc sense and i have registered with googlemail on
i have a htc sense and i have registered with googlemail on it to download apps and other stuff.but now it comes up with google sign in with my user name but i cant remember what my password XXXXX can… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
About a week ago (say 11/14/11) I was no longer able to access
About a week ago (say 11/14/11) I was no longer able to access gmail on my Android phone (T-Mobile MyTouch 3G slide). I was having a separate issue with the phone and thought they might be related. Af… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
my phone froze up because I used the pattern and to many attempts
my phone froze up because I used the pattern and to many attempts were made and I want to know how to reset it. I cant remeber what I put in for a gmail email I think I remember the password. Can I do… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x