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I received a new tracfone model LG 328BG for Christmas and…

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I received a new...

I received a new tracfone model LG 328BG for Christmas and we set it up and made a call from it last night but today when i tried to make a call the display says the phone is locked and to press the unlock key. Where is the unlock key? thanks

Technician's Assistant: When were you last able to use your TracFone phone?

Last night about 9 PM.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

It is a brand new phone and I have no data on it.

Submitted: 6 months ago.Category: Android Devices
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Answered in 27 minutes by:
12/26/2017
Android Device Expert: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,928
Experience: Android technician
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Hello:

Merry Christmas!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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