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I received a new older model of kindle fire hd 8.9. It has…

Customer Question
I received a new...

I received a new older model of kindle fire hd 8.9. It has an older version of Silk. I cannot seem to download a new version. Not sure where to go from here.

Technician's Assistant: How old is your Kindle Fire?

The serial number is ***** if that helps. current version is 8.5.1_user_5156520

Technician's Assistant: What have you tried so far with your Kindle Fire?

Gettin help from someone selse yesterday. He said to download something. I did. I have my kindle connected to my laptop but it hasn't done anything. I don't know if I have to do it from here.

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I don't know what I am doing.

Submitted: 6 months ago.Category: Android Devices
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Answered in 1 hour by:
12/26/2017
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,606
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
Do you have my original question?
Customer reply replied 6 months ago
I will not be able to be online long.
Customer reply replied 6 months ago
I have to leave.
Android Device Expert: Harry, IT replied 6 months ago

Do you have an issue with the browser?

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