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My zte will receive text but will not send them help.

Customer Question
My zte will receive...

My zte will receive text but will not send them help

Technician's Assistant: What ZTE product do you have?

Z798bl

Technician's Assistant: What have you tried so far with your ZTE product?

I have replied and sent text to another phone here I have turned it on and off and checked the sms settings it says that it has sent the messages it also tells me that cell netwrk state is disconnected

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

LTE I dont know the os where can I find that

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

I received it yesterday and never have been able to send text oice works fine

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No that shold do

Submitted: 6 months ago.Category: Android Devices
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Answered in 1 hour by:
12/26/2017
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Android Device Expert: Harry, IT replied 6 months ago

Have you contacted your phone carrier?

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Customer reply replied 6 months ago
it's tracfone
Android Device Expert: Harry, IT replied 6 months ago

And what was their response?

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Customer reply replied 6 months ago
They say it should work right out of the box
Android Device Expert: Harry, IT replied 6 months ago

Please give them a call again because it is likely an account issue with Tracfone and not the actual phone.

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Customer reply replied 6 months ago
Thanks for your none help I will be closing my account. with you all now
Android Device Expert: Harry, IT replied 6 months ago

OK

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