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Brand new rca tablet cannot connect to our network. I

Customer Question
Brand new rca tablet...

Brand new rca tablet cannot connect to our network. I verified usr and passwd

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

No, it says check your connection and try again. I reset router, all devices work. this is brand new. my wife had an rca and it did the same thing we just quit using THIS IS A GIRLS CHRISTMAS PRESENT

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

YOU DIDNT READ MY TXT

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

NO JUST IT IS BRAND NEW RCT8873W42 MODEL

Submitted: 6 months ago.Category: Android Devices
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Answered in 56 minutes by:
12/25/2017
Android Device Expert: Randy Boman, Technician replied 6 months ago
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 10,501
Experience: Android Tech
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

What is the brand/model of your wifi router?

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