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HAVE A DIGILAND DL1001 BK tABLET WITH DVD PLAYER. CANNOT…

Customer Question
HAVE A DIGILAND DL1001...

HAVE A DIGILAND DL1001 BK tABLET WITH DVD PLAYER

Technician's Assistant: Who makes your media player? How old is it?

CANNOT REMEMBER PASSWORD ***** HOW DO I CHANGE PASSWORD

Technician's Assistant: The Android Technician will be able to walk you through that. Anything else you want the Android Expert to know before I connect you?

THAT IS IT

Submitted: 6 months ago.Category: Android Devices
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Customer reply replied 6 months ago
IS THERE SOMEONE WORKING ON
Answered in 5 hours by:
12/24/2017
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
still need help
Android Device Expert: Harry, IT replied 6 months ago

If you forgot the password ***** unlock your tablet, you must perform a factory reset by following these steps:

1) Power off the device.

2) Hold the power button and the volume button (up and down) simultaneously until the screen turns on.

3) The tablet will display Korean/Chinese writing.

4) Scroll down to the sixth option using the volume down button.

5) Press the power button to select the sixth option to start the factory reset process.

6) You will then be directed to the start up process as if you had just turned the tablet on for the first time. If you had your settings saved to a google account, your contacts and applications should start downloading.

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