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For some reason my new phone will not pick up Wi-Fi. Same…

Customer Question
For some reason my...

For some reason my new phone will not pick up Wi-Fi. Same number from the old phone which was no problem. I've checked with my router company and they say no problem with the router. What else can it be?

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

I'm not sure. Would it be in settings?

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Yes, this pc is connected.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not at the moment.

Submitted: 7 months ago.Category: Android Devices
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Answered in 3 minutes by:
12/22/2017
Android Device Expert: Karthik, Hardware Engineer replied 7 months ago
Karthik
Karthik, Hardware Engineer
Category: Android Devices
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Karthik, Hardware Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the new phone?

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Customer reply replied 7 months ago
LG Rebel 2 LTE Android Tracfone
Android Device Expert: Karthik, Hardware Engineer replied 7 months ago

If you going to setting and Turn on the wifi, Are you able to see your WiFi name in the WiFi list in your LG phone?

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Customer reply replied 7 months ago
I need to put in a password. My pc password ***** not work. I don't have a password ***** a guest. and that is what it is requesting.
Android Device Expert: Karthik, Hardware Engineer replied 7 months ago

Do you have any other devices like different phone which is connected to Wifi network? So that we can retrieve the password ***** that phone.

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Customer reply replied 7 months ago
Thank you for your help. You are the only one who came close to what was wrong. I needed to add the guest password ***** the bottom slip of paper on the router. My daughter helped me with this. No more help is needed.
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