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Netflex will not load on my Amazon tablet. Fire hd 8. I've…

Customer Question
Hi netflex will not...

Hi netflex will not load on my Amazon tablet

Technician's Assistant: What's the model of your Amazon tablet?

Fire hd 8

Technician's Assistant: What have you tried so far with your Fire?

I've tried to reset

Submitted: 6 months ago.Category: Android Devices
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Answered in 2 hours by:
12/22/2017
Android Device Expert: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer.

Before we proceed with any troubleshooting,please once shutdown your kindle and turn it back on.

Let me know when this is done.

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Customer reply replied 6 months ago
Done
Android Device Expert: Suhasini Velu,
 replied 6 months ago

What happens when you try to load Netflix on your amazon?

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Android Device Expert: Suhasini Velu,
 replied 6 months ago

Do you have the Netflix app installed on the kindle?

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Customer reply replied 6 months ago
It says loading
Android Device Expert: Suhasini Velu,
 replied 6 months ago

May be the internet is slow, are there any error messages displayed on the kindle?

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Customer reply replied 6 months ago
No
Android Device Expert: Suhasini Velu,
 replied 6 months ago

Let me know when its done.

  1. From the home screen, select Apps.

  2. In the top right corner, select Store.

  3. Tap inside the Search Appstore field.

  4. Type "Netflix" into the search bar and select the Search icon.

  5. Select the Netflix icon in the search results.

  6. Please uninstall and reinstall the app

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Customer reply replied 6 months ago
I already did that
Android Device Expert: Suhasini Velu,
 replied 6 months ago

Can you please try to restart your router.

Unplug the power cable of your router and plug it back after 2 minutes.

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Customer reply replied 6 months ago
Im using a wireless from someone else
Android Device Expert: Suhasini Velu,
 replied 6 months ago

Alright, do you have any other devices from which you can access netflix?

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Customer reply replied 6 months ago
Nope
Android Device Expert: Suhasini Velu,
 replied 6 months ago

Like any computer or any other phone?

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Customer reply replied 6 months ago
It might be a slow connection be cause I just tried it from a nother
router and it worked
Android Device Expert: Suhasini Velu,
 replied 6 months ago

Great! to enhance the signal of the first router you were using you can try to either change the channels and also look for a firmware update on that router.

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Category: Android Devices
Satisfied Customers: 640
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