Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Its my samsung galaxy amp. i forgot my password. At 5 pm…

Customer Question
Its my samsung galaxy...

Its my samsung galaxy amp . i forgot my password

Technician's Assistant: When were you last able to use your Galaxy?

At 5 pm

Technician's Assistant: Do you have a Google account linked to the phone?

Yes

Submitted: 7 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 1 minute by:
12/22/2017
Android Device Expert: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,260
Experience: Android technician
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Do you mean the screen lock password?

Ask Your Own Android Devices Question
Android Device Expert: Josh, Technician replied 7 months ago
  1. Firstly, hold down the Power key for a short while to turn off the device.
  2. Next press and hold together: Volume Up + Home + Power button for a couple of seconds.
  3. You should release held keys when the Samsung Logo appears on the screen.
  4. After that select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.
  5. Choose "Yes -- delete all user data" to confirm the whole operation.
  6. Then select option "reboot system now".
Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
Got a Samsung Galaxy Tab 3 Lite SM-T111, need reset to
Got a Samsung Galaxy Tab 3 Lite SM-T111, need reset to factory default or something / forgot the password... … read more
Harry
Harry
2,176 satisfied customers
I forgot my password and I don't want to loose my data.
I forgot my password ***** I don't want to loose my data … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am locked out of my Samsung Galaxy 4 and forgot my
I am locked out of my Samsung Galaxy 4 and forgot my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have locked myself out of my samsung galaxy s5. I tried to
I have locked myself out of my samsung galaxy s5. I tried to set up a password ***** security, but the phone won't accept what I am fairly certain is the password ***** set up. I tried to use it withi… read more
Thomas Kline
Thomas Kline
IT support Analyst
Associate of Applied Science
6 satisfied customers
Forgot my password. Aldimobil phone to recharge. Samsug
sorry i was cut off,i forgot my password ***** it was on my laptope,and its not working. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Phone locked by google locate my device. Phone found but
Phone locked by google locate my device. Phone found but dont remember password. how do I reset password. Samsung Note 8… read more
Harry
Harry
2,176 satisfied customers
How do i reset my bellsouth.net email account password? i am
how do i reset my bellsouth.net email account password? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My daughter forgot the password to her samsung galaxy kids
My daughter forgot the password ***** her samsung galaxy kids tab and the unit will not hard reset any ideas?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Samsung Galaxy Note 5. I have a fingerprint access,
I have a Samsung Galaxy Note 5. I have a fingerprint access, but I forgot my backup password. It will not allow me to get into it without a password. I am "dead in the water'"… read more
Josh
Josh
Technician
22,260 satisfied customers
Galaxy tablet, locked and forgot password , my grand
Customer: galaxy tablet, locked and forgot password … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
how can i unlock my samsung galaxy note 3 password
how can i unlock my samsung galaxy note 3 password,my son mistakenly created a password XXXXX he forgot the password… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
my samsung galaxy s3 is locked. I have a pin and I positive
my samsung galaxy s3 is locked. I have a pin and I positive Iam using the right pin. I upgraded my phone from 4.1 to 4.3 just an hour ago. I dont get an option for forgot my password. what do i do? it… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
i forgot the password XXXXX my samsung galaxy 2 tablet is there
i forgot the password XXXXX my samsung galaxy 2 tablet is there any way to reset or bypass… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My Samsung Galaxy S2 keeps switching off It is only 7 months
My Samsung Galaxy S2 keeps switching off It is only 7 months old. Is it the phone or the software?… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I have a Samsung Galaxy 2 phone and I forgot my google account
I have a Samsung Galaxy 2 phone and I forgot my google account ID n also the password XXXXX should I do… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
how can unlock my samsung galaxy duos i forgot the passwor
how can i unlock my samsung galaxy duos i forgot the password XXXXX pattern cant open this.… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I forgot my password XXXXX my Samsung Galaxy Nexus, after too
I forgot my password XXXXX my Samsung Galaxy Nexus, after too many attempts it says to unlock through signing in through my gmail account. Although my email and password XXXXX correct it is still lock… read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor\u0027s Degree
76 satisfied customers
I have a privacy setting on my Galaxy with a pattern. This
I have a privacy setting on my Galaxy with a pattern. This has now locked bey cause of too many pattern attempts. How can I rectify this? I have forgotten my gmail account details as I don't use this … read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor\u0027s Degree
76 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x