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I have a kindle 8 HD that has stopped working. I have run…

Customer Question
I have a kindle...

I have a kindle 8 HD that has stopped working. I have run the battery down and recharged it. No Change. When I turn it on, I get a picture and the box that asks if I want to power off. But I can not get anything to happen.

Technician's Assistant: When did you last charge your Kindle?

Yesterday. Now shows 76%.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Got a different ad, but still will not do anything.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No thanks.

Submitted: 7 months ago.Category: Android Devices
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Answered in 36 minutes by:
12/21/2017
Android Device Expert: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Android Devices
Satisfied Customers: 30,823
Experience: Android phone and tablet expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,
Nathan

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