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I just removed my old phone (S8+) which I sold on ebay from…

Customer Question
I just removed my...

I just removed my old phone (S8+) which I sold on ebay from the devices on my account. But the google account is preventing the buyer to initialize his phone. Can you help?

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Android. Samsung S8+

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

I fully paid off the phone yesterday with Verizon and removed it from the devices on my google account.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No just release the phone from my google acct.

Submitted: 8 months ago.Category: Android Devices
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Answered in 5 hours by:
12/21/2017
Android Device Expert: Russell H., Service Tech replied 8 months ago
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 12,961
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Your Google account, being the one that originally registered the device, is still 'on' the device.

I advise two things:

1. have the buyer wait a bit, 10 to 30 minutes, with the phone connected to WiFi (or fast internet? doubful if its recently sold... but WiFi should work). See if the change to your account propagates through the system.

2. give the buyer your Google ID and password. Have them confirm the hard reset that way - then immediately change your Google ID's password! for your own security. No, this does have dangers. Yes, this might be necessary.

or 3. have them return the phone and refund the payment to the customer, then factory reset that phone, and every such Google/Android phone, and complete the operation, before selling it.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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