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I downloaded a new update and now my phone is asking for my…

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I downloaded a new...

I downloaded a new update and now my phone is asking for my password, I have no idea what that is, can you help?

Technician's Assistant: When were you last able to use your phone?

Last night

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No

Submitted: 7 months ago.Category: Android Devices
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Answered in 8 hours by:
12/22/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,617
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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