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When I speak to the voice recognition on my cell phone, it…

Customer Question
When I speak to...

When I speak to the voice recognition on my cell phone, it triggers a loud noise through my Compilot...and thus to my hearing aids. This is new...as I have had cell phone, hearing aids and Compilot for some time. Do you have any idea what the problem could be?

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung Edge 6....Android

Technician's Assistant: How long has this been going on with your Samsung phone? What have you tried so far?

I've tried re-booting the phone and re-pairing the phone with the Compilot.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Don't think so...

Submitted: 7 months ago.Category: Android Devices
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Customer reply replied 7 months ago
I gave you the incorrect information regarding my cell phone . It is a Samsung Galaxy Edge 7....not 6
Answered in 4 hours by:
12/21/2017
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please hold the power button down until you see a menu and choose power off.

Then power it on and tell me how it then functions.

Thank you

Ask Your Own Android Devices Question
Android Device Expert: Richard, Android Specialist replied 7 months ago

Richard

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