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Actually this concerns an LG G Pad 8.3 tablet purchased in…

Customer Question
Actually this concerns an...

Actually this concerns an LG G Pad 8.3 tablet purchased in conjunction with an Android phone from Verizon. 1. I did something to lose the Google bar at top of the screen, so I monkeyed with the table to try to reestablish the bar. 2. All that fooling around then caused the tablet to eventually take me to the Setup Wizard, So now I'm unable to proceed because I get the message "login info is incorrect".

Technician's Assistant: Does your network appear in the Wi-Fi list on your G Pad?

Nothing about a network but maybe I'm looking in the wrong place

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Okay, I went back to earlier screens and I located WIFI Network 1UmonkeyU

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I got called away to answer a call.

Submitted: 8 months ago.Category: Android Devices
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Answered in 5 hours by:
12/20/2017
Android Device Expert: Harry, IT replied 8 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,830
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
I do.
Android Device Expert: Harry, IT replied 8 months ago

Is it asking for your Google account information?

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Customer reply replied 8 months ago
I already spent $38 trying to get answers and I'm right where I started. Question: Can I get the tablet working again?
Android Device Expert: Harry, IT replied 8 months ago

Is it asking for your Google account information?

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Customer reply replied 8 months ago

It's asking for my email address: On my computer it is: *******@msn.com. But also has a place for @Hotmail.com. I don't use hot mail.

Android Device Expert: Harry, IT replied 8 months ago

I am not sure what you mean by your last message

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Android Device Expert: Harry, IT replied 8 months ago

I don't know what you mean by "yes"

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Customer reply replied 8 months ago
I'm on the "set up WIFI page and selected my network 1UmonkeyU
Customer reply replied 8 months ago
Harry @ IT. We definitely have a disconnect.
I'm on the "set up WIFI page and selected my network 1UmonkeyU
Customer reply replied 8 months ago
We don't seem to be communicating. I've got two Just Answer screens open but neither show recent communications. My last response (15 minutes ago was:I'm on the "set up WIFI page on my LG device and selected my network 1UmonkeyU
Customer reply replied 8 months ago
I'm finished with you guys. LG device is landfill bound. You get a 1 star rating, and that's being generous.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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