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Am i locked out of my cellphone. Dec 18. Cant get past

Customer Question
Am i locked out...

Am i locked out of my cellphone

Technician's Assistant: When were you last able to use your phone?

Dec 18

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Yes cant get past google login

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I did a password ***** before i did a factory reset

Submitted: 7 months ago.Category: Android Devices
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Answered in 44 minutes by:
12/20/2017
Android Device Expert: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Suhasini Velu,
 replied 7 months ago

May I have the exact make and model of your Smartphone?

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Customer reply replied 7 months ago
lg stylos 3
Android Device Expert: Suhasini Velu,
 replied 7 months ago

May I know whether it is asking you for a pattern lock or a passcode? Or is it locked out from the google login which you had mentioned earlier?

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Customer reply replied 7 months ago
locked out from google 24 hours
Android Device Expert: Suhasini Velu,
 replied 7 months ago

Let me make sure i understood correctly. So you can access other features on your Smartphone, only you are locked out of google account, am I right in saying that?

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Customer reply replied 7 months ago
no i am locked in configuration
Customer reply replied 7 months ago
disregard i will just wait the 24 hour wait period
Android Device Expert: Suhasini Velu,
 replied 7 months ago

I am sorry for the inconvenience but there is no way you can bypass the waiting period and login into the account.

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