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Message on my Kindle Fire says "can't authenticate" even…

Customer Question
Message on my Kindle Fire...
Message on my Kindle Fire says "can't authenticate" even though I have power and
am connected to Wi-Fi
Submitted: 7 months ago.Category: Android Devices
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Answered in 5 minutes by:
12/19/2017
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and try to connect

Let me know the results please

Thank you

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