Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I got a new mobile, a Galaxy S5 to replace my Galaxy SIII. I…

Customer Question
Hi Pearl, I...

Hi Pearl, I got a new mobile, a Galaxy S5 to replace my Galaxy SIII. I have never transferred to any phone before and want my photos, contacts etc. to be transferred to my Galaxy S5. I have the Galaxy SIII plugged into my Mac, downloaded the android file but don't know what to do next.

Technician's Assistant: What version of Android are you running on your Galaxy?

It just says it's the android file transfer

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

That's the only thing that I've tried. I just started it about 15 minutes ago.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I went to Connected as a media device (MTP) and checked that.

Submitted: 7 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 5 hours by:
12/19/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,647
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Customer reply replied 7 months ago
Thank you for responding Harry. Yes, I need help setting up my new Galaxy S5 and transferring the information from my Galaxy SIII. I did download Android but just want to start from the very beginning to make sure I got it right.
Customer reply replied 7 months ago
I already gave Just answer $5.00 yesterday.
Android Device Expert: Harry, IT replied 7 months ago

Are you trying to reset the phone back to factory?

Also, our services are not $5. Please call 1-***-***-**** to discuss charges

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
Cell. This is concerning cell phone galaxy 5. I thought I
this is concerning cell phone galaxy 5. I thought I had lost 900 photos a few weeks ago and this morning just messing around I found them where and how is the question for they are lost again lo. … read more
Harry
Harry
IT
2,647 satisfied customers
Reading on how to transfer photos from samsung 7 to PC with
Reading on how to transfer photos from samsung 7 to PC with windows 7. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
Specifically, how do i transfer my Huawei mobile TD LTE
specifically, how do i transfer my Huawei mobile TD LTE (GRA-UL10)photos and videos to my macbook air (OS X El capitan 10.11.6 (15G19009)… read more
Harry
Harry
IT
2,647 satisfied customers
Have very recently purchased a Galaxy S8 - I would like to
Have very recently purchased a Galaxy S8 - I would like to download my Photos to my PC - When I plug in my Cell phone to the PC - My PC does NOT recognize the Cell Phone -- do I need to Download 'SOME… read more
Harry
Harry
IT
2,647 satisfied customers
I have photos on my Samsung Galaxy S5 and want to transfer
I have photos on my Samsung Galaxy S5 and want to transfer them or share them with my HP Envy. What do I do? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have a Samsung Galaxy Note 4 mobile phone and my home
I have a Samsung Galaxy Note 4 mobile phone and my home computer is an iMac. I'm trying to download photos from my phone to the iMac. I've downloaded Android File Transfer to my iMac and I have tried … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
I have an old Samsung Galaxy S3, and after getting a new
I have an old Samsung Galaxy S3, and after getting a new Galaxy S5, my memory card was transferred to new phone. How do I transfer photos saved on older device to new phone, and/or my Mac? Fyi, I trie… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
536 satisfied customers
My husband's work phone is a Casio G'Zone Commando & the
My husband's work phone is a Casio G'Zone Commando & they just gave him a Galaxy S5 but no instructions on how to switch contacts or sim card..trying to search info out… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do you download the software that is a driver T
How do you download the software that is a driver for my T mobile phone model number SM-G900T . It is not obvious from your support info. I need it to tether my galaxy S5 to my HP computer.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My Samsung Galaxy S5, I tried to type in my PIN which I just
My Samsung Galaxy S5, I tried to type in my PIN which I just recently changed. When I tried to access my phone, it gives me message that it does not match my PIN. I tried remembering it and access it … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
How do I sync photos from my camera onto my laptop computer?
How do I sync photos from my camera onto my laptop computer? I have Microsoft 'My Pictures' or Picasa programs on the computer.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I just got a Lg Lucid with verizon and I was wondering how
I just got a Lg Lucid with verizon and I was wondering how to transfer music, photos, video, etc. to and from a mac book pro?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I purchased a NoteII, and I would like to transfer my contacts,
I purchased a NoteII, and I would like to transfer my contacts, pictures and music from my computer or my iphone. I tried with kies air, but it works only in the direction from NoteII to computer. Can… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I am trying to download pictures from my samsung galaxy II
I am trying to download pictures from my samsung galaxy II phone to my computer and the computer is telling me that Hardware id is missing from (mobile usb composite device. can u help?… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
I have an HTC Evo 3d and I would like to transfer all my contacts,
I have an HTC Evo 3d and I would like to transfer all my contacts, photos, and application data over to my new Galaxy Siii. Is there an easy way to do this?… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I cannot get kies to see my galaxy 3 on a mac, i have tried
Hi i cannot get kies to see my galaxy 3 on a mac, i have tried on several occassions to reload the software, but every thing i try just doesnt work. On the mac it sees the phone but just says connecti… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have a galaxy tab 2 and i want to connect my htc rezound
I have a galaxy tab 2 and i want to connect my htc rezound via usb cable to transfer photos. The galaxy doesn't seem to recognize the phone… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I hope you can help with this: I just purchased a Verizon
I hope you can help with this: I just purchased a Verizon Droid Razr Maxx and installed the Welcome Home software to my PC. I have backed up and performed a final sync with my old Blackberry Bold phon… read more
mobileguru
mobileguru
Master\u0027s Degree
5 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x