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I was attempting to erase some excess cache & data from my…

Customer Question
Hi! I was attempting...

Hi! I was attempting to erase some excess cache & data from my phone since it was running so slowly, and accidentally erased my Google keyboard. Now I cannot access my ZTE Majesty phone due to the fact that my voice activation is also connected to my non-keyboard. How can I reset or access my password ***** a "Hard-Reset"?

Technician's Assistant: When were you last able to use your phone?

Just a few hours ago, when I was deleting all of the cache & excess data

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I contacted the customer support @ Total Wireless...she said that all I could do would be to perform a hard-reset

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I just don't wish to lose my contacts, photos, etc. with a hard reset.

Submitted: 7 months ago.Category: Android Devices
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Answered in 1 hour by:
12/18/2017
Android Device Expert: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,927
Experience: Android technician
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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