Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Phone verizon 7 plus phone set pass code and cannot

Customer Question
Phone verizon 7 plus...

Phone verizon 7 plus phone set pass code and cannot remember

Technician's Assistant: When were you last able to use your phone?

About a week ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No haven't was in process was supposed to get a call back did not.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

This my granddaughter's phone she is blind was using voice over. I am trying to help she is here with me now. her phone is on a family account verizon

Submitted: 7 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 34 minutes by:
12/17/2017
Android Device Expert: Cris, Technician replied 7 months ago
Cris
Cris, Technician
Category: Android Devices
Satisfied Customers: 6,967
Experience: 3yrs. experience with Android phone and tablets.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Ask Your Own Android Devices Question
Android Device Expert: Cris, Technician replied 7 months ago

Here are the instructions to reset the iPhone.

Turn Off your iPad if it isn't off already.

  1. Press and hold down the On/Off button on the right side for 3 seconds.
  2. Swipe the slide to power off confirmation slider to the right

  3. Press and hold down the Home button on your iPhone.
  4. Plug your iPhone into your Mac or Windows PC and make sure iTunes is running.
  5. Release the Home button when you see the Connect to iTunes screen.

  6. At this point, iTunes should display an alert saying it's detected an iPhone in recovery mode, and will let you restore your device.

  7. After the device has been restored if the iPhone had Find My iPhone enabled (Activation Lock). When it comes back up it will prompt you to enter the password ***** the Apple ID it was associated.

  8. You will need to have access to that email address in order to reset the password. This how things work with Apple and activation lock.

Let me know if you have any further questions. Please take a moment to rate my service and submit at the top so I am credited for assisting you.

Ask Your Own Android Devices Question
Customer reply replied 7 months ago
It did not work
Android Device Expert: Cris, Technician replied 7 months ago

Please explain.

Your iPhone has a 4-6 digit passcode you cannot get pass is that correct?

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cris Your Own Question
Cris
Cris
Cris, Technician
Category: Android Devices
Satisfied Customers: 6,967
6,967 Satisfied Customers
Experience: 3yrs. experience with Android phone and tablets.

Cris is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
ALREADY PAID JUST ANSWER A WEEK OR TWO AGO. i BROUGHT A
ALREADY PAID JUST ANSWER A WEEK OR TWO AGO. i BROUGHT A PHONE FROM AN ASSOC. AND THE PHONE HAS RESET AND THE OLD OWNER DO NOT REMEMBER THE PASSWORD ***** i HAVE HER ON HER NEW PHONE TO ANSWER THE QUES… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My daughter has a K-92 tablet and we have lost everything.
My daughter has a K-92 tablet and we have lost everything. Her e-mail is;***@******.*** Her password ***** been changed and she cannot remember it. She does not use WiFi. What is a said number? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My 9 year old grand daughter is locked out of her account on
my 9 year old grand daughter is locked out of her account on her cell phone and asked me to help.i tried password ***** and the only email i can use is my own for the confirm code and it says it does … read more
Harry
Harry
2,035 satisfied customers
My wife has a samsung phone and until approx two months ago
my wife has a samsung phone and until approx two months ago was able to download the e mails from her computer but now is unable to do so. Her e mail address for our computer is***@******.***. Verizon… read more
Expert
Expert
Master of Education
32 satisfied customers
Something is wrong with my password can you help me. I'm not
Something is wrong with my password ***** you help me … read more
Harry
Harry
2,035 satisfied customers
It's not my cell phone. My Ellipis 8 HD tablet was stolen.
It's not my cell phone. My Ellipis 8 HD tablet was stolen. It has been recovered. I received an e-mail on Jan. 7, 2018 at 1:31 AM saying I could reconnect my service on Mobile number ending in #9844. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a Samsung Galaxy note 5 phone. It did system updates
Hi there. I have a Samsung Galaxy note 5 phone. It did system updates this morning and asked for my Google password. i couldn't remember it so it took me through various steps. It didn't recognize my … read more
Harry
Harry
2,035 satisfied customers
My wife's phone is locked out of her google account and her
My wife's phone is locked out of her google account and her phone on her phone. My girls were playing with it last night and have changed some settings not allowing her to access her account when she … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Need to change verification code on locked phone.....*** ***
Need to change verification code on locked phone.....*** *** ***...... I hit Factory Reset button accidentally while phone in back pocket … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My grandma bought me the 7 inch rca voyager111 tablet for my
My grandma bought me the 7 inch rca voyager111 tablet for my birthday I August but she passed away last month and I want able to get the code off the receipt to use it and I'm needing help bypassing i… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I need help signing into my daughters Google account in
I need help signing into my daughters Google account in order to be able to find her device she cannot get in because she doesn't have her phone and it set up on her phone for you to text her we need … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a NX16A8116B That i got when my aunt dird i cannot
I have a NX16A8116B That i got when my aunt dird i cannot activate it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Verizon moto g plus a week ago and it was stolen then my car
Verizon moto g plus a week ago and it was stolen then my car was torched … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My contacts on my Galaxy S6 stopped syncing. Now, I get an
My contacts on my Galaxy S6 stopped syncing. Now, I get an error message on my phone whenever I try to sync or import a vcard file from my personal gmail account. Read everything I could online regard… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
It's not my TV but a tablet that doesn't work. PTFH8Z236W1.
nothing is working it isn't coming on also that number is ***** … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
501 satisfied customers
Yesterday it wouldn't ring when I got a call ,I couldn't
Yesterday it wouldn't ring when I got a call ,I couldn't hear when I called out . My wife answered my call to our home but I never heard anything?? This morning when I unplugged from the charger ... I… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I'm having the same issue, there's no "factory reset" just
I'm having the same issue, there's no "factory reset" just recover "factory mode" It's my 75 year old mothers, it's asking for the original google account verification. She doesn't even have google. H… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Okay, here we go again!My wife, Sandra received a Kindle
Okay, here we go again! My wife, Sandra received a Kindle Fire for Christmas! Therefore she as passed her amzonkindle down to me. Thus I have ordered a couple of books. All is well, except for "Deep D… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x