Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

ITS not my computer its my phone.Im locked out of it I have…

Customer Question
ITS not my computer...

ITS not my computer its my phone.Im locked out of it I have a Google account.But now the phone comes up with a***@******.*** don't know what to do.This is the onley phone I have to call if I need help.Can you help me.PLEASE

Technician's Assistant: When were you last able to use your phone?

Saturday after noon and it locked up

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Yes I did that with google account.but now what with this***@******.***

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not that I can think of now.I'm very up set I live alone in the country this is the only way I can get any one for help.PLEASE HELP ME

Submitted: 7 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Customer reply replied 7 months ago
I can not use my phone
Answered in 6 hours by:
12/18/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,584
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I am locked out of my android LG phone. Saturday. I have
i have been trying to download mcaffe on my computer ans ws trying to add cell phone to it… read more
Harry
Harry
IT
2,584 satisfied customers
I just cant get my firetv stict to com on it give me a code
i just cant get my firetv stict to com on it give me a code to get setup but i just dont no ware to goit say go to my device on find country specific site from my moble or computer what do i do … read more
Harry
Harry
IT
2,584 satisfied customers
My phone erased itself 3 am Saturday morning. Went to store
my phone erased itself 3 am Saturday morning. Went to store where I purchased phone and to make a long story short was told this was a samsung problem and I have to go to them to get it fixed. The nea… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a phone that shut off and my employee took the SIM
I have a phone that shut off and my employee took the SIM card out and put it back in. Now the phone won't set back up because it says it can't find my google account with information I provided … read more
Expert
Expert
Master of Education
32 satisfied customers
Need to change verification code on locked phone.....*** ***
Need to change verification code on locked phone.....*** *** ***...... I hit Factory Reset button accidentally while phone in back pocket … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Not my computer my phone and google account, I have trie to
it's a new phone and I put a lock on it forgot the pin to unlock and had to erase everything to unlock. when I tried to log back in I forgot my password ***** google. I have been trying to retrieve it. … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I had lost my phone yesterday and went to google it "find my
I had lost my phone yesterday and went to google it "find my phone" I locked it thinking that someone had found it. I have found and now I am unable to UNLOCK it. I cannot find anywhere that says how … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Hone I need some help I cant remember my phone password so I
hone I need some help I cant remember my phone password ***** I followed all of the info to reset on google and its not working … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I am unable to activate new Device! (94 years old and
I am unable to activate new Device! (94 years old and ill.noooooo Help.Can you fix it by r emote? … read more
William Dishman
William Dishman
Store/sales manager
18 satisfied customers
I HAVE A KYOCERA HYDRO AIR PHONE THAT "LOCKED" AND IS ASKING
I HAVE A KYOCERA HYDRO AIR PHONE THAT "LOCKED" AND IS ASKING FOR A PIN, THAT I NEVER SET UP AND IF I DON'T HAVE A PIN, IT IS ASKING FOR ME TO SIGN IN WITH MY GOOGLE ACCOUNT, WHICH I NEVER SET UP. I JU… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Samsung N9208. Need to bypass google account verification.
Samsung N9208. Need to bypass google account verification.My dad passed away a month ago and I'm left with his Samsung note 5. I did a hard reset/wipe data but to no avail.I tried everything for last … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Nokia Lumia 9300. On Saturday I was prompted to
I have a Nokia Lumia 9300. On Saturday I was prompted to change the lock screen password. I cannot remember the new password ***** have received a warning that one more false try would result in all m… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My Android phone is live but I've forgotten the password *****
My Android phone is live but I've forgotten the password ***** want to back up its information on Google Cloud. Is there any way to do this without turning on the phone?… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have a samsung galaxy note n7000. My son was playing with
I have a samsung galaxy note n7000. My son was playing with the unlock pattern and now it is locked. I am providing my correct google account details but its not getting unlocked. Can you provide me a… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
Account out of sync, connot get apps country sholld be
Account out of sync, connot get apps country sholld be united kingdom also having problem with password… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I just dwnldd a LOOKOUT APP w/scream feature to discover a
I just dwnldd a LOOKOUT APP w/scream feature to discover a lost cell phone. How do I trigger the SCREAM, or is there a way to call my phone from my PC? I havent had a home phone, I live alone, & occas… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I got locked out of my Transformer and it says i do not have
I got locked out of my Transformer and it says i do not have the right username/password. how do i reset it with out unlocking it.… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
My daughter was given a samsung galaxy gt-15503T from a friend
My daughter was given a samsung galaxy gt-15503T from a friend however she didnt put her google account into the phone then changed the locking pattern and couldnt remember what it was and now its loc… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x