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Somehow the Roku app ended up on my smartphone when we were…

Customer Question
Somehow the Roku app...

Somehow the Roku app ended up on my smartphone when we were on vacation, how do I remove from my Samsung device?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Have no ides

Technician's Assistant: What have you tried so far to uninstall your Roku?

Took to the Verizon store and he took off some "battery saver and when my lock page showed it appeared to be gone but it isnt which why I am trying this

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am VERY tech illiterate

Submitted: 2 months ago.Category: Android Devices
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Answered in 1 hour by:
12/17/2017
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 1,018
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
I still need help the situation has not been resolved
Android Device Expert: Harry, IT replied 2 months ago

Hold down your finger on the app and you should see the option to delete/remove it.

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Customer reply replied 2 months ago
Can't find the app just a little box when I hold down it opens to a remote, touch all over and can't find a delete command
Android Device Expert: Harry, IT replied 2 months ago

And this happens on your smartphone?

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Customer reply replied 2 months ago
I don't have an additional 20.00 to make a call, I debated about the initial 25
Android Device Expert: Harry, IT replied 2 months ago

On your phone, you should see the ROKU app (don't open it)

Hold down your finger on the app and it should give you the option to delete it

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Customer reply replied 2 months ago
I can't find the app nor could the Verizon guy that's why I am trying this
Android Device Expert: Harry, IT replied 2 months ago

If you can't find the app then how do you know its on there?

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Customer reply replied 2 months ago
Because of the "shortcut" icon which is on the lock screen, its annoying I download my favorite pictures to use on home and lock screen
Android Device Expert: Harry, IT replied 2 months ago

What is the make/model of your phone?

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Customer reply replied 2 months ago
Samsung 8s
Android Device Expert: Harry, IT replied 2 months ago

Restart your phone

Do you still see it?

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Customer reply replied 2 months ago
not on the first opening, I turn my phone off at night but each opening sfter thst
Android Device Expert: Harry, IT replied 2 months ago

Make sure that you are actually turning it off and not just putting it onto a black screen.

Hold down the power button for 20 seconds and select the power off option.

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Customer reply replied 2 months ago
Ok
Android Device Expert: Harry, IT replied 2 months ago

Let me know how it goes

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Customer reply replied 2 months ago
What does safe mode mean I have never seen this
Thank you for your patience!
Android Device Expert: Harry, IT replied 2 months ago

Safe mode is a toned down operating system.

Restarting your phone again should remove it

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Customer reply replied 2 months ago
Thanks, ***** ***** use the restart button?
Android Device Expert: Harry, IT replied 2 months ago

You can use the power button to power it off and power it back on again

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Customer reply replied 2 months ago
Its still there :(
Android Device Expert: Harry, IT replied 2 months ago

What exactly are you seeing on the locked screen?

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Customer reply replied 2 months ago
Here is what I see I tried to do a screen shot but it didn't work
An oblong box with Roku ([email protected] mcintyre)
Then forward and 》 signs
Android Device Expert: Harry, IT replied 2 months ago

From a Home screen, navigate: Settings > Apps .

Tap App Manager

Do you see the ROKU app here?

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Customer reply replied 2 months ago
No, thats what the Verizon guy tried
Android Device Expert: Harry, IT replied 2 months ago

Go into the Wi-Fi settings and see if you can see if you are connected to the ROKU network

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Customer reply replied 2 months ago
Am not
Customer reply replied 2 months ago
I really have to go to bed now, even though it isn't resolved you have been very helpful , may I request you again?
Android Device Expert: Harry, IT replied 2 months ago

Yes, you can.

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Customer reply replied 2 months ago
Thank you
Android Device Expert: Harry, IT replied 2 months ago

You're welcome!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Harry
Harry
Harry, IT
Category: Android Devices
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