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I was on line with a tech and I had one of my Tracfones

Customer Question
I was on line...

I was on line with a tech and I had one of my Tracfones disconnected and the numbers transfered to the other phone. I received a conformation that the phone was ready. When I tried to use it it said I had no minutes while guess what I just ordered minutes and it is for the wrong phone . The numbers haven't benn tranfered. I still have the wrong number on my phone. So now what do I do ?

Technician's Assistant: What's the brand/model of your phone?

Galaxy android

Technician's Assistant: What version of Android are you running on your Galaxy?

Its a Samsung Prime Core powered by Android

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

I had 2 phones I lost one of the phones and all I wanted was to change the phone numbers. I was on the line for an hour today Now I can't even log on to my account now. So I don't know what to do.

Submitted: 7 months ago.Category: Android Devices
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Answered in 6 hours by:
12/17/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,649
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 7 months ago
I did not need your help the problem was solved . I see you charged my PayPal can I please be refunded for your not who I wanted to talk to in the first place .
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