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I need help with a Samsung phone. Samsung Galaxy S6 active.

Customer Question
I need help with...

I need help with a Samsung phone

Technician's Assistant: What Samsung model do you have?

Samsung Galaxy S6 active

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Windows

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Two or three weeks I've actually gone to Best Buy to a Samsung people and they don't know what to do with it

Submitted: 7 months ago.Category: Android Devices
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Answered in 1 day by:
12/17/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,625
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
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Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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