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It is in something and will not turn off it some kind of…

Customer Question
It is in something...

It is in something and will not turn off it some kind of tuitorial

Technician's Assistant: What brand and model of e-reader do you have?

Kindle Fire got it last year for Christmas

Technician's Assistant: How old is your Kindle Fire?

1 year old

Technician's Assistant: What have you tried so far with your Kindle Fire?

Swipping up down powering off but when I power on it is still in this weird tuitorial now the screen is froze on a keypad I have 3 headphones and they all stoped at the same time. I was triing to fix that problem. Is there a way for me to talk to you on the phone

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Just that I have messed it up good and I need help

Submitted: 7 months ago.Category: Android Devices
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Answered in 5 hours by:
12/16/2017
Android Device Expert: info tech, Other replied 7 months ago
info tech
info tech, Other
Category: Android Devices
Satisfied Customers: 16,244
Experience: E reader expert
Verified

Hello
Welcome
Whilst this may be a hardware issue I am hopeful you have success doing this>>>
Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release a payment to me thank you.
Regards
Anthony

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