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I have hit a wall. I was changing phones with my grandson…

Customer Question
Pearl, I have hit...

Pearl, I have hit a wall. I was changing phones with my grandson and lost my contacts and messages. Cade didn’t back them up. Verizon suggested that I might find them in my gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Honestly I don’t use it often enough to remember but by phone I am sure.

Technician's Assistant: What troubleshooting have you tried?

I signed into my google account and have verified who I am using my phone, my iPad Air and my laptop and do think I was Catheypow.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No it’s just that my contact have everything including my son in laws number in California that has my grandson, my daughter is deceased and I am beside myself

Submitted: 8 months ago.Category: Android Devices
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Answered in 1 day by:
12/17/2017
Android Device Expert: Harry, IT replied 8 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
No, my issue was resolved this morning. Thanks for contacting me.
Customer reply replied 8 months ago
No further help needed.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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