Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an acertablet that has suddenly stoped recognising my…

Customer Question
I have an acertablet...

I have an acertablet that has suddenly stoped recognising my home wifi. It says my signal strength is strong/excellent but i cannot get online.

Technician's Assistant: Who makes your router?

Just checking

Technician's Assistant: What have you tried so far?

Ive tried erasing my wifi info and re entering. Ive tried closing and rebooting my tablet. Ive checked my ip adress and it says it is unavailable router is sisco and telus all other devices in our home are working fine also we re ooted our router no change

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I dont think so

Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 1 hour by:
12/14/2017
Android Device Expert: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 510
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your router from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
We already did that
Android Device Expert: Suhasini Velu,
 replied 4 months ago

On your phone are you able to see other WiFi networks?

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
My phone ND lap top both work fine
Android Device Expert: Suhasini Velu,
 replied 4 months ago

I get that, it just don't recognize your WiFi alone.

Did you try changing channels on your router?

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
No. I'm concerned that it will impact the rest of my devices.
Customer reply replied 4 months ago
How do I change channels on my router?
Customer reply replied 4 months ago
All the other devices are accessing the router fine. My tablet shows a strong WiFi signal but will not connect. In my about section it says that my ip address in unavailable.
Android Device Expert: Suhasini Velu,
 replied 4 months ago

No that will not.

You got to login into the settings page of your router in order to do that.

Are you aware of your user credentials to your router?

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
My router is working fine for all other devices. It is my TABLET that is the issue.
Customer reply replied 4 months ago
My acer tablet
Android Device Expert: Suhasini Velu,
 replied 4 months ago

I understand that, but this is the one option I would highly recommend to you to change on the router.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
I do not understand how to do it. We only have the physical router plugged to our wall. You said to "go to the settings page" of our router. How is that done?
Android Device Expert: Suhasini Velu,
 replied 4 months ago

You mentioned your router is cisco, what is the model number of the router?

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
T1200h
Android Device Expert: Suhasini Velu,
 replied 4 months ago

Great, can you please tell me the ip address and the default gateway on your computer.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
Do you mean my tablet ip address? Or the laptop that is still able to connect to the Internet?
Android Device Expert: Suhasini Velu,
 replied 4 months ago

Laptop that is connected to the internet.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
Gateway 172.218.60.1
Ip 192.168.1.64
Customer reply replied 4 months ago
Is there any update?
Android Device Expert: Suhasini Velu,
 replied 4 months ago

On you laptop please open up a browser and type 192.168.1.64 on the address bar of the browser.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
it says site cant be reached
Customer reply replied 4 months ago
can you please give me some more information. We have been in correspondance for more than one and a half hours and still nothing. i am not able to devote my entire day to this. This is not what i was led to believe would happen for $51.
Android Device Expert: Suhasini Velu,
 replied 4 months ago

I am sorry, this is what I would recommend.

And to further troubleshoot I believe it would be much easier if I take remote.

But am going to opt out of this and open this to other experts.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
what is it that you recommend? i believe we have tried everything asked of us.
Customer reply replied 4 months ago
why has the previous expert opted out of helping us further?????
Customer reply replied 4 months ago
i am deeply disappointed with this. This cost us a total of $56 and all i have been given is advice about my router which is currntly working perfectly. After being asked to give my gateway and ip address i waited 30 minutes to be asked to then put that info into a browser bar. 30 minutes!
Was this answer helpful?
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,195
3,195 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,195 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

716 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
I have a Samsung Tab A. I created a Password over the
I have a Samsung Tab A. I created a Password ***** the weekend and i have forgotten it. I cannot turn my tablet off, unless i have the passcode. What do I do? … read more
Harry
Harry
1,383 satisfied customers
My Samsung android has been hijacked by unwanted ads. They
My Samsung android has been hijacked by unwanted ads. They probably came in via an app download. I've tried Malwarebytes and Ccleaner without results. Is there any way to get rid of the ads without ha… read more
Harry
Harry
1,383 satisfied customers
I'm accually having an issue with my phone. Am I at the
Hello, I'm accually having an issue with my phone. Am I at the right place to get help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Its not my TV, its my tablet. The S/N is JAGHFZ0308O3. I am
I am unable to get into it, my children may have placed a password ***** it by mistake … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I just got keyboard but i cant get screen to horizoontai.
i just got keyboard but i cant get screen to horizoontai … read more
Harry
Harry
1,383 satisfied customers
My kindle is always telling me storage is low. I have
My kindle is always telling me storage is low. I have deleted most apps, which I have very few … read more
Harry
Harry
1,383 satisfied customers
I cannot receive calls or call out, have no voice. This is
I cannot receive calls or call out, have no voice. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I really need somehelp trying to sign into google and i have
hello I really need somehelp trying to sign into google and i have one acct that for got about … read more
Harry
Harry
1,383 satisfied customers
I discovered a child of the opposite sex attempted a
I discovered a child of the opposite sex attempted a Facetime video with my preteen child. Thankfully my child did not answer but I would like to know is there a way filter how people in your contacts… read more
Harry
Harry
1,383 satisfied customers
Password? Samsung tablet. Sm-t380. Possible pass words are
Possible pass words are cedarpark44 and Lampasas44 … read more
Harry
Harry
1,383 satisfied customers
Android.process.media has stopped. Can't get rid of it. Is
Android.process.media has stopped. Can't get rid of it. Is phone dieing? … read more
Harry
Harry
1,383 satisfied customers
Trying to use my Droid as a hot spot. My lap top is asking
Trying to use my Droid as a hot spot. My lap top is asking for a pin or security key..... Help. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My boyfriend and I have filed separate restraining orders
Hello my boyfriend and I have filed separate restraining orders against his ex. She's sent a multitude of explicit pics and text messages with all kinds of foul content to him and his mother's android… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I need to update my credit card for my Kindle. It also keeps
I need to update my credit card for my Kindle. It also keeps saying Application Error. I am a Prime Customer. I only get this when trying to order Books on my Kindle.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Every couple months I have to get a hold of Straight Talk
Every couple months I have to get a hold of Straight Talk and they have to reset my phone because mobile data doesn't work. I asked them why this is they said it is on your end that they couldn't answ… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My phone is a LG l158vl rebel 3 lte and it has never been
My phone is a LG l158vl rebel 3 lte and it has never been activated it has shown invalid sim sense I first turned it on … read more
Harry
Harry
1,383 satisfied customers
How do i play music stored on my samsung S5 phone through
how do i play music stored on my samsung S5 phone through the system speakers on my hyundai elite 2013 … read more
Harry
Harry
1,383 satisfied customers
Just got a new zte phone.....how do i call out. Zte z232tl.
just got a new zte phone.....how do i call out JA: What ZTE model do you have? Customer: zte z232tl JA: How long has this been going on with your ZTE phone? What have you tried so far? Customer: 10 mi… read more
Harry
Harry
1,383 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x